Orders and Returns
Is my order confirmed?
You will receive an email and an sms on order confirmation. Please contact our helpdesk (email@example.com) if you are unsure.
When will my order get delivered?
Transit and delivery time may vary depending on your location and the ordered items. You can check estimated delivery time for your pin code on any product page.
I have received a damaged product, what should I do?
In the event that you receive a damaged product, please initiate a return or reach out to us on firstname.lastname@example.org and we will resolve the issue to your satisfaction.
What items can I return?
You can return all items except furniture and any inner wear/swimwear like boxers. Returns for these will be accepted only for damaged / defective products. You will need to inform us of any damages / defects within 48 hours of delivery of the product, in order to receive the replacement.
When will I receive a replacement?
Replacement will be shipped after the original item has been received in the warehouse, subject to the following conditions:
• The item(s) should be unused, unsoiled and unwashed.
• The packaging should have the original tags in place.
They should be returned within 20 days from the dispatch date.
Any returned item received by us that does not meet the above-mentioned conditions will not be accepted. No amount will be reimbursed in this case.
When will you ship my order?
We normally ship all orders within 2 business days. Final delivery time will vary based on location.
Can I have my order gift-wrapped?
Yes, you can! Gift wrap option is available for most products, and you will see this option during checkout, before you sign in. Please note that as per government mandate, we will have to send across the invoice with all shipments.
What is your return policy?
You can return products, up to 20 days from the date of dispatch, from “My Orders” or “Track Order” section of our website. Or, you can send a request to email@example.com.The returned product should be in its original packaging and in the same unused and unwashed condition as received.
Do you arrange for reverse pickups?
Reverse pickup is applicable only for a selected set of pin codes. You can check if your pin code has this facility in “My Orders” or “Track Order” section of our website, or by contacting firstname.lastname@example.org. If your pin code doesn’t have reverse pickup facility, you will have to ship the item back.
What is your refund policy?
You can choose for refund to the original payment source.
For orders where reverse pick-up may not apply, customers can self-ship the items to Knotyy. In this case, an amount of Rs. 100 will be reimbursed through a Knotyy.com voucher. This will be done post the quality check of all received items.
Can I choose a different item in exchange?
You can only exchange your item within 20 days and receive a replacement of that exact product or another product of the same value. If the value of the replacement product exceeds that of the previously purchased product, the difference will have to be paid in advance.